Support Policy

All our products come with free Basic Support. Please note that Basic Support consists solely of bug fixes.

Our staff works Monday through Friday. We try to answer questions within a 48h period. Keep in mind that some questions may take longer to answer than others, as such please be patient, your question will be answered.

No foul language will be tolerated in the support forum. Anyone who uses foul or inappropriate language will have their account disabled!

HTML Template Support

All our HTML Templates come with free Basic Support. Please note that it does NOT include setup nor modifications. Should you require help with setup you can opt for our “Theme Tuning” service.

WordPress Theme Support

All our WordPress Themes come with free WordPress Support, which in addition to Basic Support also covers questions related to setting up your theme. Please note that it does NOT include custom work. Should you require customization you can opt for our “Theme Tuning” service.

“Theme Tuning”

If you would like small changes to your theme appearance or functionality you could opt for our “Theme Tuning” service.

Customizations are broken down into individual “Tunes” that cost $30 each. Turnaround is based on a per project basis.

For Theme Tuning, please send an e-mail to info@udthemes.com with your requested customization. We will review and break down the work and communicate the total cost of your customization. All payments are handled through PayPal prior to starting any work.

We reserve the right to deny any customization which is beyond the scope of theme tuning.

“Theme Setup”

Users new to WordPress or who simply don’t have the time to set up a site may opt for our “Theme Setup” service.

The “Theme Setup” service costs $60 and covers installation of WordPress and your purchased theme. Please note that you’re required to have your domain name and hosting setup before we can perform the setup service. This service does NOT include any content creation or data entry.

This policy is subject to change at any moment, without prior notification.